To make a complaint, please speak to your usual Longstone Finance Plc adviser, or the Longstone Finance Plc Insurance office that deals with your policy. This information will be included in your policy documentation.

You can find contact details on the relevant location page https://www.longstoneplc.com/locations. 

Longstone Finance Plc Insurance is constantly striving to enhance the experience our customers have with us. So if you’ve got a complaint, we’d like to hear about it at info@longstonefinance.co.uk so that we can improve our service in the future and work to fix what went wrong in your individual case. 

Our commitment to you

Longstone Finance Plc is committed to providing the highest standard of service to its customers. However, should you need to complain, we will do everything possible to ensure your complaint is dealt with quickly and fairly. Please email info@longstoneplc.com .

How to complain

There are a few things we'll need from you to find out about the current status of your policy/claim:

• Your policy number. This is the most important of all as it will help us to find your details easily and where possible understand how best to rectify the situation.

• Details of what went wrong. Please give us as much detail as possible. Where necessary please include the dates of your interactions with us and key events which are relevant to your complaint.

• How can we contact you? Just in case we need to speak to you further, please include some contact details and a preferred method of contact (e.g. phone or email).